Returns & Exchanges
At ThruDark, we are committed to providing high-performance gear that meets the most rigorous standards. If your purchase does not meet your expectations, you can return or exchange any item within 30 days of receipt, provided it is in its original, unworn condition with all tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your gear in its original packaging, ensuring all labels and protective bags are included to prevent damage during transit.
Affix Shipping Label
Download and print your prepaid shipping label from the portal, then attach it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package over to the designated courier and retain your proof of postage until your refund or exchange has been processed by our team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing